DELIVERY

By placing an order through this Website you will be agreeing to the terms below. Please read these thoroughly before making your purchase.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Element and Elm furniture cannot take responsibility for customs clearance delays or failed payment approval.Some products may have specified shipping mentioned in the product description which supersede the shipping time mentioned in our policy. 

Stock

All purchases are subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will ship the available products to you, and contact you about whether you would prefer to await restocking of the item or to cancel the item.

Shipping

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer, and does not include customs.

Domestic Shipping

Generally, domestic shipments in the USA are in transit for 5-7 days. 

International Shipping

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected and the destination. We are able to offer a more specific estimate when you are choosing your courier at checkout. Element and Elm furniture does not take responsibility for delays due to customs clearance or failed payments.

Dispatch Time


Orders are usually dispatched within 2 business days of successful payment. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address


We are unable to make any address alterations after an order has been placed. 

P.O. Box Shipping


We ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping


We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Tracking Notifications


Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please note, we will not respond to enquiries regarding package locations unless the scheduled delivery time has passed.

Delivery Time Exceeded


If delivery time has exceeded the estimated time, then please contact us on support@elementelmfurniture.com so that we can conduct an investigation. Please check your tracking number before contacting us. 

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us as you are responsible for import duties and taxes.

If you refuse to pay relevant duties and taxes when your package arrives at your destination country, the goods will be returned to Element and Elm furniture. You will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Insurance, Damage, Loss and Theft


Parcels are insured for loss and damage up to the value as stated by the courier or delivery service you provide. Element and Elm furniture is not responsible for damage, loss or theft.

If a parcel is damaged in-transit, where possible, please reject the parcel from the courier. If this is not possible, please contact the relevant courier or delivery service.

Customer service

For all customer service enquiries, please email us at support@elementelmfurniture.com

Element and Elm furniture, does not offer exchange, returns or refunds of any kind on in-store or online products. All transactions are final. Please inspect items carefully before purchasing them.

You can always contact us for any issues/questions at support@elementelmfurniture.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items can be returned/exchanged in case they are damaged and defective. Otherwise, all sales are final otherwise. And customers must inform us within 24 hours of delivery if the goods are damaged. Please get in touch if you have questions or concerns about your specific item at support@elementelmfurniture.com

LOST PACKAGES

If you think that your package may be lost or missing and your item is delivered, it is your responsibility to open a claim with our shipping partners before contacting us as we can not help you without a claim. It is best to open a claim soon after the item states it was delivered. Once you have opened a claim, please email us with the claim number.