Element and Elm furniture, does not offer exchange, returns or refunds of any kind on in-store or online products. All transactions are final. Please inspect items carefully before purchasing them.

You can always contact us for any issues/questions at support@elementelmfurniture.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items can be returned/exchanged in case they are damaged and defective. Otherwise, all sales are final otherwise. And customers must inform us within 24 hours of delivery if the goods are damaged. Please get in touch if you have questions or concerns about your specific item at support@elementelmfurniture.com

LOST PACKAGES

If you think that your package may be lost or missing and your item is delivered, it is your responsibility to open a claim with our shipping partners before contacting us as we can not help you without a claim. It is best to open a claim soon after the item states it was delivered. Once you have opened a claim, please email us with the claim number.